Enabling 2-factor authentication (2FA)

Two-factor authentication (2FA) is an additional layer of security that requires users to provide two different authentication factors when logging into Gainium. This means that users must use their password and another security token, such as a code sent to their phone or a token displayed on a 2FA app.

Users should set up Two-Factor Authentication and install an authentication app on their mobile devices.

Recommended Authenticator Apps:

• Google Authenticator. Unless you want to store all your codes offline, we recommend using Google Authenticator as your go-to 2FA app. Losing access to authentication would be a nightmare, so it's essential to have a plan B in case something happens to your device.
• Authy. Authy is our favorite two-factor authentication app because it has online backups linked to your phone number. You can restore everything in one click and install additional 2FA apps if your original device is lost or stolen.

To enable 2FA in your Gainium account, head over to Settings → Security. Find the 2FA switch, and once you turn it on, you will be shown a QR code that can be scanned with your 2FA app.

Once you successfully link 2FA to your authenticator app, you will be shown a set of recovery tokens if you lose your 2FA device. Write down these codes and keep them in a safe place.

Recovering/resetting 2FA

If your 2FA device is no longer available, you can log in to your account using one of the recovery tokens provided during setup. If the codes are not available, contact us, and we will do our best to help.